Open their website and scroll down until you find the Ubisoft division that serves your region. You can opt to ask for a refund by contacting Ubisoft in writing. When applying for a Uplay refund, make sure you have your order number because you will be asked to provide it. To make the process easier, make sure you’re logged into the same account you used to make the original purchase. Getting a Uplay Refund via Ubisoft WebsiteĪpplying for a refund on Ubisoft’s website is done by submitting a Refund Request ticket to the Ubisoft Store support team. Note that purchases for consumables, downloadable content, in-game currency, or purchases from in-game stores are not subject to Ubisoft's refund policy. If you’ve bought a Ubisoft game on Uplay and you’re not satisfied with the product, you can get your money back by requesting a refund by phone, on Ubisoft’s website, or through their live chat. In case you decide to take additional steps like suing the company, DoNotPay will compile all the evidence about your purchase to help you win your case. DoNotPay will also send a letter with all the VISA and Mastercard policies that can help you get your Uplay refund request approved.
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